I sent two e-mails to Dell asking if there was a way to recover my product key or receive a new product key but received no response. I went to My Dell Downloads to download it again and the only program listed there for my computer was McAfee. Dont open the file from the Recent section. However, there was no version of Office on this new version of Windows that I had to install. Open Word, select File > Open > Browse, then navigate to the file location. (This is important because I was never able to access my product key for Microsoft Office Home and Business, nor could I assign a Microsoft e-mail account to my Office product.) After talking to Dell tech support, I was told that the start-up process of Windows on my computer was corrupted and I would have to reload a new version of Windows 10 on my computer via a USB drive. When I received my computer, it was unable to complete the initial start-up installation process for Windows 10. I purchased an XPS 13 and chose to purchase a permanent license for Microsoft Office Home and Business 2016 for my computer as well. Windows arsed up it's latest updates a few times where files just deleted themselves, hence why you had to reinstall MO, but if you find where the apps are in file explorer, then you should be able to set them as a short-cut onto your desktop.
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